What is your return policy for custom mattresses?
Our custom mattresses are not eligible for return under our typical 365 night sleep trial, due to the fact that they are custom built for the customer’s unique preferences. However, our custom mattresses are still covered under our 15 year warranty, so if for any reason you have an issue with your Silk & Snow custom mattress, please reach out to us at hello@silkandsnow.com and we’d be more than happy to assist you.